Michael Chavez

Silver Spring, MD · Jan 2020 – Present

Functioning as de facto Director of Technology for ANA's digital ecosystem — owning enterprise architecture, integration strategy and platform roadmap across a multisite Optimizely CMS/Commerce environment, membership systems and credentialing platforms.

• Raised web application stability 24% in 6 months by restructuring the engineering org around code quality gates, architecture reviews and cross-functional accountability — eliminating the root causes of recurring production incidents.
• Own the enterprise technology roadmap for a legacy-to-modern CMS/Commerce platform modernization, leading architecture decisions, dependency resolution and cutover planning across a multisite production environment.
• Designed and executed the enterprise data integration strategy connecting the CMS to external membership and credentialing systems, replacing fragile point-to-point integrations with governed, maintainable APIs.
• Embedded automated testing into the CI/CD pipeline (Azure DevOps), shifting defect detection left and reducing post-release hotfixes across all major product lines.
• Piloted AI-assisted engineering workflows to accelerate a multi-year platform upgrade — using structured prompting and review practices to compress research and debugging cycles while holding code quality standards constant.
• Led UX strategy and design process organization-wide, bridging internal stakeholders and external vendors to deliver experiences grounded in behavioral data rather than assumption.

Bethesda, MD · Apr 2018 – Jul 2019

Principal digital technology strategist leading platform architecture and digital transformation for enterprise clients including Norfolk Southern and Children's National.

• Drove a 43% increase in certification registrations for HRCI — a 500K-member professional body — by designing behavioral personas from analytics data and rebuilding the digital registration experience around those insights.
• Set technology strategy and platform roadmap across multiple concurrent client engagements, translating business goals into architecture decisions executives could approve and engineers could execute.
• Delivered continuous-release features by leading a cross-functional Agile team, maintaining velocity while embedding quality at every sprint cycle.

Washington, DC · Jul 2015 – Mar 2018

Led technical direction, team scaling and client delivery across a 20+ developer organization for a full-service digital agency.

• Directed and scaled a team of 20+ developers across multiple concurrent client engagements, instituting Agile discipline and delivery practices that increased predictability and reduced scope creep.
• Authored Statements of Work and led technical sales presentations that secured new enterprise business, serving as the primary technical voice in client acquisition.
• Launched an internal training program on emerging technologies — including Flutter, React and cloud-native architecture (AWS DynamoDB) — upskilling staff and shifting the agency's default technology recommendations toward modern infrastructure.

Washington, DC · Nov 2012 – Jun 2015

Led web application development and modernization for the PBS Corporate Intranet.

• Architected and delivered the PBS Corporate Intranet, implementing automated content migration workflows that eliminated manual publishing bottlenecks at scale.
• Designed and deployed CI/CD pipelines using Azure DevOps, establishing repeatable, automated release processes for PBS's core web applications and enterprise data layer.

Washington, DC · Sep 2011 – May 2012

• Delivered a 110% ROI lift on ad and email campaigns by building a custom digital marketing application and analytics dashboard — replacing manual reporting with real-time, actionable intelligence.
• Facilitated design thinking workshops to produce a formal technology roadmap, aligning engineering priorities directly to revenue-driving business goals.

Washington, DC · Jul 2006 – Apr 2010

Lead architect and principal developer for large-scale federal modernization projects, serving NPS and NIST.

• Migrated 150,000+ documents and files for the National Park Service using ColdFusion automation — achieving zero data loss and full metadata integrity.
• Delivered 5 federal projects on time and under budget across 12 consecutive months, owning requirements, estimates and stakeholder alignment from kickoff through launch.
• Built a cloud-native web architecture for nps.gov using NoSQL technologies, embedding full Section 508 and Dublin Core compliance and measurably improving site performance within 12 months of deployment.